General
It is important to Vitens to protect the personal details you have provided us in order to be able to provide service to you as optimally and efficiently as possible. Our relationship with our clients is based on good manners and solid trust.
Vitens always adheres to the requirements stipulated in the Personal Data Protection Act. The party responsible for data processing is Vitens. In accordance with the Personal Data Protection Act, Vitens has reported its processing to the regulator, the Dutch Data Protection Authority in The Hague.
Your details
Vitens processes your personal data for acceptance, performance of contracts, relationship management and your contact with Vitens. You are personally responsible for ensuring that you provide us with up-to-date information.
Visitors to the website
General visitor information is gathered on the Vitens website, in principle anonymously. If your personal data is requested at any point, this is in order to be able to provide you with information.
Information obtained from visitors is treated confidentially.
If your data is provided to third parties, this takes place exclusively in order to provide you with the requested information.
By entering your details you consent to this.
Cookies
In order to make the website/our internet services more user friendly and tailor the website/internet services to your personal preferences, certain data on your use of this website/these internet services are collected. In doing so we make use of so-called ‘cookies,’ small text files placed on your computer’s hard disk. In the event you visit our website/internet services repeatedly, the cookies are used to call up data that was entered earlier. You can turn off the use of cookies via your browser settings and still be able to visit most parts of the website.
Securing personal data
Vitens has taken appropriate measures to secure personal data against loss or any form of unlawful processing. The greatest meticulousness possible has been strived for in this, while taking into account the state of technology, the costs of implementation, the risks of data processing and the nature of the data.
Questions
If you have questions about our privacy policy or wish to change or request your personal details, you can make use of the online contact form. Of course you may also phone our customer service department at 0900-0650 (local rate). We can be reached Monday through Friday, from 8 am to 5 pm.
Changes
Vitens reserves the right to make changes to this Privacy statement. Vitens advises you to regularly check the Privacy statement for any changes.